Frequently Asked Questions

That's a complicated question, because every home or business is different. Also, not every house has the same carpet. But, we have a $150 minimum charge.

Steam cleaning is a method of cleaning carpet that's using very high temperature water to flush out contaminates from carpet. Although it's technically not truly steam because the very hot water is enough under pressure it doesn't vaporize.  But because the water temperature is above 212°, and we see "steam" we call it steam cleaning. The "steam" we see is actually fog. 

We employ both methods, but it's a case by case decision to use one or the other. Steam tends to be a better method of cleaning for dust mites and allergens as the dirt that's removed is actually removed from the home or business. Whereas, shampoo methods tend to clean very well, but leaves the debris to be vacuumed away later.

Generally we have less than a 1 hour dry time, and we can leave fans behind that'll accelerate that dry time to just a few minutes. 

Those machines end up costing customers more money in the long run, as well as the issues with carpet being left wet long after you're done. 

Water damage can pose serious health risks. Moisture creates the perfect breeding ground for mold and bacterial growth, which can trigger allergies, respiratory problems, and other health issues.  Quickly involving a water damage restoration is crucial to prevent these risks and protect your well-being. 

Typically water damage is covered by a standard homeowners insurance policy, and sometimes it isn't. It all depends on what caused the damage in the first place. In general terms, water damage that is considered “sudden and accidental” will most likely be covered by your homeowners policy. Water damage that is caused by rising rivers and other bodies of water is not covered by homeowners insurance. However, some relief comes from the Federal Flood Insurance Program (NFIP) and is managed by FEMA.

Unresolved water damage can cause a wide range of issues in your home, ranging from loss of integrity of building materials, adhesive failures, and eventually mold & bacteria. 

We recommend that you get started as quickly as possible to protect your property. However, it often becomes very overwhelming to most homeowners. The dehumidifier you have in your basement is ideally sized to handle typical humidity associated with a basement in your area, not water damage. The shop vacuum used will often leave a lot of water behind and the "bucket brigade" to dump the water is exhausting. The fans most homeowners have available have less than a 1/4 of the power of the air movers professional companies use. The bigger problem is homeowners rarely if ever have any sort of meter to determine if the materials are dried out properly, as being visibly dry can leave materials with moisture contents high enough to support mold and bacteria growth.

Yes, you can. Most big box stores sell stripping solutions as well as topical coatings recommended for different tile types. With some research you can find the correct product & get to scrubbing. The problem with doing it yourself is it's extremely time consuming and the results are typically undesirable. You should call us at Pineywoods Cleaning & Restoration.

The signs can be either obvious such as trudging through standing water on carpet or sagging & dripping ceilings, to harder to detect evidence such as water stains, musty odors, peeling paint, a gap at the top of baseboards, warped or cupped hardwood flooring. If you're not sure, it'd be a good idea to call Pineywoods Cleaning & Restoration & have one of their certified technicians evaluate what's going on.

There's a myth that any house can be dried out in 3 days, however the reality is that every building and their components release water differently. But it's safe to say that most homes are dried in less than 5 days.

Typically, furniture is dry to the touch in 15 minutes of cleaning, and dry enough to sit on within an hour of us leaving.

For the best tile cleaning, you should choose a professional steam cleaning with truck-mounted equipment. Knowledgeable technicians are key as they understand tile and grout types and use of safe, effective cleaning solutions for a deep clean. 

We would never recommend mixing your own cleaning products, as you can accidentally create a rather dangerous combination. We don't recommend using any sort of cleaners you've discovered on tiktok or other social media.